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Terms & Conditions

1. Application
These Terms govern the sale by Snells Office Supplies to you of Products for which you place an order that is accepted by us. Note that our catalogues and websites are intended for business users and guest users and account holders, and we reserve the right to refuse service and cancel orders to non-complient customers. No other terms and conditions shall apply. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.

2. Orders
You can order anytime at www.snellsofficesupplies.co.uk or by phone on 029 2070 8185. Our lines are open:
Monday to Friday 7:00am to 5:30pm
Saturday 8:00am to 5:30pm
Sunday 8:00am to 1:00pm
Please see 3. below for delivery information.

By placing an order you warrant that you are a registered user. All orders placed by you are subject to acceptance by Snells Office Supplies. Snells Office Supplies reserves the right to revise prices, limit quantities, correct errors in its catalogue and refuse orders at its discretion including, without limitation, orders from distributors, dealers and warehouse stores, or orders in a size that are unlikely to be for business purposes.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you upon discovery of the error to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.

Except as may otherwise be permitted by applicable law, you may not cancel an order which Snells Office Supplies has accepted without the agreement in writing of Snells Office Supplies , which requirement may be waived by Snells Office Supplies from time to time in its sole discretion. Prices are exclusive of VAT at 20% (subject to government alterations). Ownership and title remains with Snells Office Supplies until full payment for products has been received.

3. Delivery
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders within 2 working days via courier or our delivery vehicle for all regular supplies, although certain items such as furniture may take longer (see below). Orders received on Friday will be processed the following Monday and orders placed at the weekend will be delivered the following Monday. Customers will be advised at time of order if this is the case. Snells Office Supplies cannot be held responsible for any consequential loss due to late or non-delivery.

Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer and some manufacturers are unable to deliver outside of the UK mainland; Snells Office Supplies shall endeavour to inform you of extended delivery times at the time you place your order. In any case, Snells Office Supplies shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Snells Office Supplies reserves the right to deliver the Products in instalments.

Delivery times are between 9:00am and 5:00pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it. If no one is available to accept the delivery and sign for it, it will be returned to the warehouse. Further deliveries will be subject to an additional delivery charge where applicable. (Waiver of the additional charge is solely at the discretion of Snells Office Supplies Ltd.

Delivery to the UK mainland is free to addresses in the Vale of Glamorgan postcode area, unless stated at time of order. All other deliveries are subject to a charge of £6.95 on orders below £75. Orders over £75 are free anywhere in the mailand UK.(excluding some areas of Northern Scotland, the Scottish Highlands and Islands and Channel Islands). Please note we cannot deliver to PO Boxes or BFPO addresses.

All Furniture or Machines are by specialist carrier usually within 2-5 working days except where it is a special order. In these circumstances you will be notified at time of order the estimated delivery time. Unfortunately we are unable to deliver and assemble furniture outside of the UK mainland. Please note that delivery days quoted are working days, and for some areas of Northern Scotland, the Scottish Highlands and the South-West delivery could take longer. Also additional carriage costs may apply to these areas. For further information on carriage costs or delivery timescales, please contact Customer Services on 029 2070 8185. Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.

4. Payment
Unless you are a Snells Office Supplies Credit Account Holder, you must pay for the Products at the time you place your order. If you are an account holder, please be aware that under the terms of the Late Payment of Commercial Debts (Interest) Act 1998, we are entitled to levy interest and a late payment compensation fee on overdue debts. Credit accounts are not available for first time orders. If paying by credit card on an order and you require the goods to be delivered to an alternate address other than that which your credit card is registered to, we may need to verify your details before we can process your order. Snells Office Supplies reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to Snells Office Supplies which is due to any factor beyond its control.

5. Returns

  • Save as agreed by the seller in writing and in its own absolute discretion no Goods shall be accepted for return.
  • In the event for acceptance for return of standard items a handling charge of up to 25% of the Price may be made at the discretion of the Seller. Customised orders will be charged at the Price and notwithstanding return of the Goods.
  • Risk in the Goods to be returned shall remain with the buyer until received or collected by the Seller.
  • With the consent of the Seller and subject to 7 days notice prior to the Delivery Date orders for Goods (other than customised goods and specials) may be cancelled or deferred but the Seller reserves the right to charge for any exceptional costs in incurs as a result of such cancellation.
  • The Seller may cancel this contract at any time before the Goods are delivered by giving written notice. On giving such notice the Seller shall promptly repay to the buyer any sums paid in respect of the Price. The Seller shall not be liable for any loss or damage whatever arising from such cancellation.

Goods correctly supplied to order are not returnable except by prior agreement, and must be in the original packaging and a re-saleable condition.

Faulty / Damaged product(s)

Please report within 48 hours from the date of delivery
Warranty claims must be submitted within the warranty period

Picking errors

Please report within 48 hours from date of delivery


Please report within 48 hours from date of delivery

No Longer Required

Please report any items no longer required within a maximum of 30 days of delivery. We will apply handling fees as below:

  • Up to 3 days – no charge
  • 4 – 15 days – 10% of invoice value
  • 16 – 30 days – 20% of invoice value
  • 31 days plus – not accepted

Note: Catering products and Special Orders are non-returnable.

All unwanted goods for return must be unused, complete, and in as new condition and in their original and unmarked packaging (not resealed with brown tape). Once the goods have been received back into our warehouse and their condition checked, you will receive your credit, either in the form of a credit note or direct to your credit card, if that was how you purchased the goods originally. If they are not in a suitable condition, we reserve the right to refuse issuing a credit.

Products such as laptops, selected business machines and software (provided they are unopened and unused only) are excluded from our standard returns policy. Food and drink, made-to-order and personalised items are also non-returnable at any time.

6. Damaged, Missing or Faulty Items
If any items are damaged or missing from your order, please contact us within 24 hours of your delivery on 029 2070 8185 We will the investigate your claim and if acceptable, either directly replace the item or issue a credit.

7. Warranty
All products purchased through Snells Office Supplies benefit from the manufacturers warranty or guarantee, if any. Legally, this clause only applies to business customers. Please note that the use of an electric screwdriver for the assembly of chairs will void your guarantee.

8. Liability
Nothing in these Terms shall exclude or limit Snells Office Supplies Ltd liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent that the same may not be excluded or limited as a matter of law. Without prejudice to the previous sentence, Snells Office Supplies shall not be liable for any loss of income or profits or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by the negligence of Snells Office Supplies, its breach or non-performance or any of its obligations under these Terms or otherwise. These Terms set out the full extent of Snells' obligations and liabilities in respect of the sale of the Products. In particular there are no conditions, warranties or other terms, expressed or implied, as to satisfactory quality, fitness for a particular purpose or of any other kind whatsoever, that are binding on Snells Office Supplies except as specifically stated in these Terms. Any condition, warranty or other term concerning the sale of the Products, which might otherwise be implied into or incorporated within these Terms, whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law. If you are a consumer the exclusion of terms implied by law will not apply to you.

9. General
Snells Office Supplies shall not be liable to you for any loss or damage which you might suffer arising from Snells Office Supplies delay in fulfilling or failure to fulfil any of its obligations under these Terms to the extent that such delay or failure is caused by any circumstance beyond Snells Office Supplies reasonable control. If due to such circumstances or events Snells Office Supplies has insufficient stocks to meet all its orders, Snells Office Supplies may apportion available stocks between its customers at its sole discretion. These Terms and any terms appearing on any order form to which these Terms apply constitute the entire agreement between you and Snells Office Supplies relating to the Products. The failure of Snells Office Supplies or you to enforce any of these Terms does not constitute a waiver of that term and shall in no way affect the right later to enforce the term. The invalidity or unenforceability of any clause of these Terms shall not adversely affect the validity or enforceability of the remaining provisions. No amendment, variation or addition to these Terms shall be binding unless agreed to in writing by an authorised representative of Snells Office Supplies. Snells Office Supplies may transfer any contract with you concluded on these Terms or any of its rights or obligations under any such contract. These Terms will be construed in accordance with the laws of England and Wales and any disputes shall be settled by the English and Welsh courts.

10. Defined Terms
"Snells" means Snells Office Supplies Ltd, whose head office is at 11 Washington Buildings, Stanwell Road, Penarth, Wales CF64 2AD. "Terms" means these terms and conditions of sale. "Products" means any products listed in this catalogue for which you place an order which is accepted by Snells Office Supplies. "You" means you, the customer.

Contact Us

11 Washington Buildings,
Stanwell Road,
Penarth, The Vale of Glamorgan, CF642AD

029 2070 8185